Frequently Asked Questions
We offer Free UK Delivery on all orders over £50
1-3 Working Days Delivery | £3.50
Delivery time for Ready Made Name Necklaces are 1-3 Working Days.
From £6.99 Standard Delivery 15-25 Working Days
Production time for our name jewelleryis 15-25 working days.
*Working Days does not include weekends or public holidays*Please note: these are estimated times, and are NOT guaranteed. On rare occasions, delivery times may be longer during periods of high demand or other events beyond our control.
Cancellation & Changes
Please be aware that orders can not be cancelled after 24 hours have passed. Any changes to your order can only be made within 24 Hours.
Returns / Exchanges / Refunds
We do not accept return/exchange on all our customised name products. You must contact us within 14 Days if you want to make a return for non customised products. The product should be in original condition and return postage cost will not be covered by us. We only refund product cost and not shipping cost. Products that arrive broken/damaged will only be eligible for exchange. Refund process can take 5-10 Days.
Personalised Name Products
Estimated production time for our name jewellery and phone cases is 15-18 working days. Estimated production time for our name clothing, mugs and headwear is 1-2 working days.
Please write your name in arabic for our personalised items and if you are not sure about the spelling then google it or write it in English. We will try our best to transliterate it for you if you type in English. We do not take responsibility if you spell your name wrong. If you write your name only in English then we will do our best to transliterate it but we do not take responsibility if you are not happy with our transliteration or the way we spell the name. If we transliterate your name completely wrong such as the meaning of your name changes then we can exchange it for you. Should you have any more questions then you can contact us at.
- Wipe your jewellery after each wear with a soft, gentle cloth.
- Store your jewellery in a sealed zip bag when not in use.
- Avoid harsh chemicals, such as chlorine in pools & hot tubs, lotion, perfume, and hairspray.
- Avoid sleeping in jewellery to prevent unnecessary wear and tear.
- If your jewellery is looking dull, you can polish it right up with our polishing cloth.
We only use the highest quality ink on a premium professional glossy paper of 265gsm. Our wall art does not include frame/canvas.