Frequently Asked Questions

We do not accept return/exchange on all our customised name products. You must contact us within 14 Days if you want to make a return. All our Non customised items can be returned except for our for our Hoodies, t-shirts, sweatshirts and mugs. The product should be in original condition and return postage cost will not be covered by us. We only refund product cost and not shipping cost. Products that arrive broken/damaged will only be eligible for exchange. Refund process can take 5-10 Days.

Cancellation & Changes

Please be aware that orders can not be cancelled after 24 hours have passed. Any changes to your order can only be made within 24 Hours.

Production Time

Estimated production time for Name jewellery is 15-25 working days

Order Dispatch Time

The order packing process time can take around 24-72 working hours.
 
Personalised Name Jewellery

Estimated production time for our name jewellery 15-25 working days. 

Please write your name in arabic for our personalised items and if you are not sure about the spelling then google it or write it in English. We will try our best to transliterate it for you if you type in English. We do not take responsibility if you spell your name wrong. If you write your name only in English then we will do our best to transliterate it but we do not take responsibility if you are not happy with our transliteration or the way we spell the name. If we transliterate your name completely wrong such as the meaning of your name changes then we can exchange it for you. Should you have any more questions then you can contact us at.

Jewellery Care

• Wipe your jewellery after each wear with a soft, gentle cloth.
• Store your jewellery in a sealed zip bag when not in use.
• Avoid harsh chemicals, such as chlorine in pools & hot tubs, lotion, perfume, and hairspray.
• Avoid sleeping in jewellery to prevent unnecessary wear and tear.
• If your jewellery is looking dull, you can polish it right up with our polishing cloth.
  
  Wall Arts
  
  We only use the highest quality ink on a premium professional glossy paper of 265gsm. Our wall art does not include frame/canvas. 
  
  

  Watch Warranty
  
  Please note that our warranty covers manufacturing and mechanical defects only.

  Our warranty is subject to the same terms and conditions as the manufacturer warranty. The standard manufacturer warranty does not cover theft or loss of the watch. Normal wear-and-tear or damage caused to the watch by accidents or mishandling/mistreatment are also excluded, as well as damage caused to a watch due to submersion in water which is against the manufacturer's guidance. In particular, wear of the watch strap is not covered by the warranty. Any modification of a watch by the addition or substitution of components by aftermarket products which have not been provided by the manufacturer will also invalidate the warranty. The use of aftermarket components can severely compromise the technical performance, reliability and waterproofness of the watch.