Privacy policy

PRIVACY POLICY

**Last updated: 5 September 2026**

GETDAWAH LTD, trading as **Getdawah** ("Getdawah", "we", "us" or "our"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, place an order, purchase our products, contact us, subscribe to our marketing communications, or otherwise interact with us.

This Privacy Policy applies to our website, online store, products, services and related customer interactions.

For the purposes of applicable UK data protection law, including the **UK General Data Protection Regulation ("UK GDPR")** and the **Data Protection Act 2018**, GETDAWAH LTD is the data controller responsible for your personal information.

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1. WHO WE ARE

Legal name: GETDAWAH LTD
Trading as: Getdawah
Company number: 11622570
Registered office: 100 Palmerston Road, London, England, E17 6PZ
Email: support@getdawah.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: support@getdawah.com

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2. WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect personal information that you provide to us and, in certain circumstances, information that is automatically collected when you use our website.

- The information we collect may include:

Information you provide when placing an order

* full name;
* billing address;
* delivery address;
* email address;
* telephone or mobile number;
* payment and transaction information;
* products purchased;
* order number and order history;
* delivery and tracking information;
* returns, refunds and exchange information;
* communications you have with our customer service team.

- Personalisation information

Because Getdawah provides personalised products, we may collect information that you submit for personalisation.

This may include:

* names;
* initials;
* dates;
* words or messages;
* symbols;

* other information you choose to provide for the purpose of personalising a product.

Please only provide personal information about another person where you have a lawful basis to provide that information to us.

For example, if you purchase a personalised item containing another person's name, you should ensure that providing the information to us is appropriate.

We ask that you do not provide unnecessary sensitive personal information when submitting personalisation details.

- Information you provide when contacting us

If you contact us, we may collect information such as:

* your name;
* email address;
* telephone number;
* order information;
* information contained in your message;
* photographs, screenshots or other information you choose to send to us.

- Technical information

When you visit our website, certain information may be collected automatically, including:

* IP address;
* browser type and version;
* device type;
* operating system;
* approximate location;
* pages viewed;
* links clicked;
* referring website;
* date and time of visits;
* information about how you interact with our website;
* cookie and similar technology information.

Some of this information may constitute personal information under applicable data protection law.

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3. HOW DO WE COLLECT YOUR INFORMATION?

We may collect personal information:

* directly from you when you place an order;
* when you create or use an account, where available;
* when you contact us;
* when you subscribe to marketing;
* when you enter a promotion or competition;
* when you submit product reviews or other content;
* automatically when you browse or use our website;
* from payment providers and other service providers involved in your transaction;
* from fraud prevention or security providers;
* from advertising, analytics or marketing platforms, where applicable.

Where we receive personal information about you from another organisation, we will handle it in accordance with applicable data protection law.

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4. HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your information to:

* process your order;
* manufacture or arrange manufacture of personalised products;
* process personalisation requests;
* take payment;
* package your order;
* arrange delivery;
* provide delivery updates;
* process returns, refunds and exchanges;
* provide customer support.

- Customer service

We may use your information to respond to enquiries, resolve complaints, provide assistance and communicate with you about your orders.

- Website operation

We may use information to operate, maintain, secure and improve our website and online store.

- Fraud and security

We may process information to:

* detect and prevent fraudulent transactions;
* protect our website and systems;
* prevent abuse;
* investigate suspicious activity;
* protect our customers and business.

- Marketing

Where legally permitted, we may use your information to send marketing communications about Getdawah products, offers, promotions, new products and other updates.

- Analytics and improvement

We may use information to understand how customers use our website, measure performance, identify technical problems and improve our products, services and customer experience.

- Legal and regulatory purposes

We may use information where necessary to:

* comply with legal obligations;
* comply with accounting and tax requirements;
* respond to lawful requests from authorities;
* establish, exercise or defend legal claims;
* enforce our terms and conditions;
* protect our legal rights.

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5. OUR LAWFUL BASES FOR PROCESSING YOUR INFORMATION

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

- Performance of a contract

We may process your information where it is necessary to enter into or perform our contract with you.

For example, we need your name, address and contact details to process and deliver your order.

- Legal obligation

We may process your information where necessary to comply with a legal obligation.

This may include accounting, tax, financial reporting, consumer protection and other legal requirements.

- Legitimate interests

We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

* operating and managing our business;
* improving our website and services;
* providing customer support;
* preventing fraud;
* protecting our systems;
* managing business risks;
* defending legal claims;
* maintaining appropriate business records;
* certain forms of direct marketing where legally permitted.

- Consent

Where consent is required, we will ask you for consent before processing your information for that purpose.

For example, this may apply to certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew consent.

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6. PERSONALISED PRODUCTS

When you purchase a personalised product from Getdawah, we collect the name you enter for personalisation.

We use this information only as necessary to process and fulfil your order, including providing the personalisation details to the manufacturing or production partner responsible for producing your jewellery.

Our manufacturing and fulfilment partners may be located outside the United Kingdom, including in China. Where necessary, we may share your personalisation information, together with other information required to fulfil your order, such as your name, delivery address, telephone number and order details.

Our production partners may use this information to manufacture, package and, where applicable, dispatch your personalised jewellery directly to the delivery address you provide.

We do not collect photographs, artwork, handwriting or other customer-uploaded images as part of our standard personalisation process.

We only share the personal information reasonably necessary to manufacture and fulfil your order. Personalisation information is handled in accordance with this Privacy Policy and retained only for as long as reasonably necessary for order fulfilment, customer service, accounting, legal and record-keeping purposes.

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7. PAYMENT INFORMATION

When you make a purchase, your payment may be processed by Shopify and/or one or more third-party payment providers.

Depending on the payment method you choose, payment information may be processed directly by the relevant payment provider.

We do not generally have access to your full payment card number.

Payment providers may process your information in accordance with their own privacy policies and applicable legal requirements.

We recommend reviewing the privacy information of your chosen payment provider where appropriate.

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8. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the e-commerce platform and technology that allows us to sell our products, process orders, manage our online store and provide related services.

Information submitted through our website may therefore be processed by Shopify and its service providers.

Shopify may process personal information in countries outside the United Kingdom.

Where applicable, international transfers of personal information will be handled in accordance with applicable UK data protection requirements.

You can find further information about Shopify's privacy practices through Shopify's own privacy documentation.

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9. WHO DO WE SHARE YOUR INFORMATION WITH?

We may share personal information with third parties where necessary to operate our business, process your order and provide our products and services.

These may include:

- E-commerce and technology providers

Companies that provide our website, e-commerce platform, hosting, software and technical infrastructure.

- Payment providers

Companies that process payments, payment authentication, refunds and related financial transactions.

- Manufacturing, production and fulfilment providers

Companies and suppliers involved in manufacturing, production, packaging, quality control and fulfilment of your personalised jewellery.

Some of these providers may be located outside the United Kingdom, including in China. Where necessary, we may provide them with information such as your name, delivery address, telephone number, order details and the personalisation information required to manufacture and fulfil your order.

Some manufacturing or fulfilment providers may dispatch your order directly to the delivery address you provide.

- Delivery and courier providers

Companies responsible for delivering your order and providing tracking information.

- Marketing and communication providers

Companies that help us send emails, SMS messages and other customer communications, where applicable and legally permitted.

- Analytics providers

Companies that help us understand how visitors use our website and measure website performance.

- Advertising providers

Where applicable, advertising and social media platforms that help us advertise our products and measure advertising performance.

- Fraud prevention and security providers

Companies that help detect fraud, suspicious transactions, abuse and security threats.

- Professional advisers

Our accountants, lawyers, insurers, auditors and other professional advisers where necessary.

- Government and legal authorities

We may disclose information where required or permitted by law, including to courts, regulators, law enforcement agencies and government authorities.

We do not sell your personal information to third parties.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security protections are in place.

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10. INTERNATIONAL DATA TRANSFERS AND OVERSEAS FULFILMENT

Some of our manufacturing and fulfilment partners are located outside the United Kingdom, including in China.

When you place an order with Getdawah, we may share information necessary to manufacture and deliver your personalised product with our manufacturing and fulfilment partners. This may include your name, delivery address, telephone number, order details and the personalisation information required to produce your item.

Our production partners may manufacture your personalised jewellery and, where applicable, dispatch it directly to the delivery address you provide.

Where personal information is transferred to an organisation outside the United Kingdom and UK data protection law applies to that transfer, we will ensure that the transfer is made in accordance with applicable UK data protection requirements.

This may include relying on UK adequacy regulations, an appropriate safeguard, or another lawful transfer mechanism available under applicable law, depending on the circumstances of the transfer.

We only share the personal information reasonably necessary for the manufacture and fulfilment of your order.

Where required by law, we will provide information about the relevant transfer safeguards and how you can obtain further information about them.

11. DIRECT MARKETING

We may use your personal information to send you information about Getdawah products, new products, offers, promotions and other marketing communications.

Where applicable law requires consent, we will obtain appropriate consent before sending marketing communications.

In certain circumstances, UK law may allow us to send marketing communications to existing customers about our own similar products and services without obtaining separate consent, provided the relevant legal requirements are satisfied.

Where we rely on this type of permission, we will provide you with a clear opportunity to opt out when collecting your contact details and in every subsequent marketing communication.

UK rules concerning electronic marketing apply to emails, SMS and other electronic communications.

You can unsubscribe from marketing communications at any time.

For email marketing, you can use the unsubscribe link included in our emails.

For SMS marketing, you can follow the opt-out instructions provided in the relevant message.

You can also contact us at:

support@getdawah.com

Unsubscribing from marketing will not prevent us from sending important transactional communications relating to an order you have placed.

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12. SMS MARKETING

Where Getdawah offers SMS marketing, we will comply with applicable UK data protection and electronic marketing laws.

Where consent is required, we will obtain appropriate consent before sending marketing text messages.

Where the law permits marketing to existing customers without separate consent, we may rely on the applicable "soft opt-in" rules, provided all relevant legal requirements are satisfied.

Marketing SMS messages will include an appropriate way to opt out, such as replying STOP, where supported by our SMS provider.

You can also contact us at support@getdawah.com to opt out of marketing communications.

Opting out of marketing SMS messages will not prevent us from sending essential transactional messages that are necessary to fulfil or administer your order.

Consent to receive marketing communications is not required as a condition of purchasing from Getdawah.

13. TRANSACTIONAL COMMUNICATIONS

Even if you opt out of marketing, we may still contact you where necessary to provide services you have requested or to administer your order.

These communications may include:

* order confirmations;
* payment confirmations;
* order updates;
* production updates;
* delivery notifications;
* tracking information;
* return and refund information;
* customer service communications;
* important information about your account or purchase.

These communications are not marketing communications where their purpose is to administer or fulfil your transaction.

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14. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate our online store, remember your preferences, provide essential website functionality, improve our services, understand how visitors use our website, and, where applicable, support marketing and advertising.

Some cookies and similar technologies are strictly necessary for the operation of our website and cannot be disabled where they are required to provide the service you have requested.

Where cookies or similar technologies are not strictly necessary and applicable law requires your consent, we will ask for your consent before using them. You may be given options to accept, reject or manage non-essential cookies.

We may use cookies or similar technologies provided by third parties, including service providers that support our website, analytics, advertising, marketing, security or other functionality.

You can also control certain cookies through your browser settings. However, disabling some cookies may affect the functionality of our website.

For more information about the cookies and similar technologies used on our website, including how to manage your preferences, please see our Cookie Policy.

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15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms or other services.

If you follow a link to a third-party website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

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16. CUSTOMER REVIEWS AND USER-GENERATED CONTENT

If you submit a product review, photograph, testimonial or other content to us, we may use that content for the purposes described when you submit it.

Where applicable, this may include displaying your review or content on our website, social media channels or other marketing materials.

We will not use personal information in a way that is incompatible with the purpose for which it was provided.

If you believe content containing your personal information has been used incorrectly, please contact us at: support@getdawah.com

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17. DATA RETENTION

We will keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors including:

* why we collected it;
* whether we have an ongoing relationship with you;
* whether we need it to provide customer service;
* legal, accounting or tax requirements;
* whether we need it to establish or defend legal claims;
* fraud prevention and security requirements;
* our legitimate business needs.

As a general approach:

Order and transaction information may be retained for the period necessary to fulfil legal, accounting, tax, customer service and dispute-resolution requirements.

Customer service communications may be retained for as long as reasonably necessary to deal with the enquiry, complaint, return, dispute or related matter.

Marketing information may be retained while you remain subscribed to our marketing and for a reasonable period afterwards to maintain suppression or opt-out records.

Personalisation information may be retained where reasonably necessary for order fulfilment, customer service, returns, warranty issues, dispute resolution, legal obligations or legitimate business purposes.

Website and analytics information may be retained in accordance with the relevant service provider's settings and our legitimate business requirements.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

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18. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights under UK data protection law.

These may include:

- Right of access

You may request a copy of the personal information we hold about you.

- Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

- Right to erasure

In certain circumstances, you may ask us to delete your personal information.

- Right to restriction

In certain circumstances, you may ask us to restrict how we process your personal information.

- Right to object

You may have the right to object to certain types of processing, including direct marketing.

You have an absolute right to object to your personal information being used for direct marketing.

- Right to data portability

In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format or ask us to transmit it to another organisation.

- Right to withdraw consent

Where we rely on consent, you can withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Not every right applies in every situation, and some rights are subject to legal conditions and exemptions.

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19. HOW TO EXERCISE YOUR RIGHTS

To exercise your data protection rights, please contact:

Email: support@getdawah.com

Please provide enough information to allow us to understand your request.

For security reasons, we may need to verify your identity before providing certain information or completing certain requests.

We will normally respond to valid requests within the timeframe required by applicable data protection law.

We will not normally charge you for exercising your data protection rights, although applicable law allows us to charge a reasonable fee or refuse a request in certain circumstances, such as where a request is manifestly unfounded or excessive.

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20. COMPLAINTS

If you have a concern about how we use your personal information, please contact us first: support@getdawah.com

We will make reasonable efforts to investigate and resolve your concern.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

The ICO regulates data protection and privacy matters in the UK.

You can find information about making a complaint through the ICO's official website.

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21. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

Depending on the circumstances, security measures may include:

* access controls;
* authentication;
* restricted access to personal information;
* secure systems;
* monitoring and security measures;
* appropriate supplier controls;
* staff confidentiality requirements.

However, no method of transmitting information over the internet or storing information electronically is completely secure.

We therefore cannot guarantee absolute security of personal information.

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22. PERSONAL DATA BREACHES

If we become aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable data protection law.

Where required, we may notify the Information Commissioner's Office and affected individuals.

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23. CHILDREN'S INFORMATION

Our website and products are intended for general consumers and are not designed to knowingly collect personal information directly from children for independent use of our services.

Customers may purchase personalised products containing a child's name or other information about a child.

If you provide information relating to another person, including a child, you should ensure that you have the appropriate authority or lawful basis to provide that information.

Please do not provide unnecessary sensitive information about children when placing an order.

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24. AUTOMATED DECISION-MAKING AND PROFILING

Some of our service providers may use automated systems or profiling technologies for purposes such as payment processing, fraud prevention, security, analytics or advertising.

For example, payment or fraud-prevention providers may use automated processes to assess transactions for potential fraud or security risks.

Where applicable law requires us to provide additional information or safeguards concerning solely automated decision-making that has legal or similarly significant effects on you, we will provide the required information and explain any rights available to you.

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25. BUSINESS TRANSFERS

If Getdawah or substantially all of its assets are sold, transferred, merged, reorganised or acquired, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable data protection law.

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26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

* changes to our business;
* changes to our website;
* changes to our products or services;
* changes to technology;
* changes to our suppliers or service providers;
* changes to applicable laws or regulatory requirements.

When we make changes, we will update the **"Last updated"** date at the beginning of this Privacy Policy.

Where required by law, we will provide additional notice of significant changes.

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27. CONTACT US

If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact us:

Email: support@getdawah.com

We will endeavour to deal with privacy enquiries promptly and fairly.

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**Last updated: 5 September 2026**