Widerrufsrecht

Returns & Refund Policy

Last updated: 5 September 2026

At Getdawah, our personalised jewellery is made specifically according to the details you provide when placing your order. Because personalised items are made to your specifications, they are generally not eligible for return or exchange simply because you change your mind.

However, nothing in this policy affects your statutory rights under applicable UK consumer law.

1. Personalised Items

As our personalised jewellery is made specifically for you, personalised items cannot generally be returned or exchanged if you change your mind, choose the wrong name, change your preferences, or no longer want the item.

This does not affect your statutory rights. If your item is faulty, damaged, not as described, or does not meet the requirements of applicable consumer law, please contact us and we will assess the issue and, where appropriate, offer a repair, replacement or refund in accordance with your legal rights.

2. Incorrect Personalisation Details

You are responsible for checking that the name you enter at checkout is correct before placing your order.

For Arabic name jewellery, we recommend entering your name in Arabic if you know the correct Arabic spelling.

If you provide your name in English, we may transliterate it into Arabic for production. While we will make reasonable efforts to transliterate the name correctly, we cannot guarantee the transliteration where the information provided by you is ambiguous or has multiple possible Arabic spellings.

We are not responsible for errors resulting from incorrect or incomplete personalisation information supplied by the customer.

If you notice that you have entered incorrect information, please contact us as soon as possible at support@getdawah.com. We will try to accommodate changes where possible, but changes cannot be guaranteed once production has started.

3. Order Cancellations and Changes

You may request a cancellation or change to your order within 48 hours of placing the order by contacting us at support@getdawah.com.

After 48 hours, your order may have entered our production process and we may be unable to cancel or amend it.

Once production has started, cancellations or changes to personalised items cannot generally be accepted.

If you need to request a cancellation or change, please contact us as soon as possible. We cannot guarantee that a request made within 48 hours can be accommodated if production has already started.

Your statutory rights are not affected by this cancellation policy.

4. Faulty, Damaged or Incorrect Items

We want you to receive your order in the condition and specification you ordered.

If your item arrives damaged, is faulty, is materially different from what you ordered, or there is an error on our part, please contact us at support@getdawah.com as soon as reasonably possible.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging where relevant

We will review the issue and, where appropriate, arrange a repair, replacement or refund in accordance with your statutory rights.

Please do not return an item unless we have asked you to do so or provided instructions.

5. Returns and Exchanges

Because our jewellery is personalised and made specifically for you, we do not generally accept returns or exchanges where the item is correctly made according to the personalisation details provided by you.

This does not apply where you have a statutory right to a remedy, including where an item is faulty, damaged, not as described or otherwise does not conform to your legal rights.

6. Refunds

Where you are entitled to a refund, we will process the refund using the original payment method where reasonably possible.

The timing for the refund to appear in your account may depend on your bank or payment provider.

Where a refund is provided because an item is faulty, damaged, incorrect or otherwise covered by your statutory rights, we will provide the appropriate remedy required by applicable law.

7. Production Time

Our personalised name jewellery is made to order.

Production generally takes approximately 15–25 working days.

Production time does not include the time required for dispatch or delivery.

Please take the production time into account when placing your order, particularly if you are purchasing a gift or need your order by a particular date.

8. Dispatch and Delivery

Once production is complete, our order packing and dispatch process can take approximately 24–72 working hours.

Delivery time begins after your order has been dispatched and depends on the delivery service and destination selected.

Production, packing, dispatch and delivery are separate stages of the ordering process.

9. Contact Us

If you have any questions about returns, refunds, cancellations or an issue with your order, please contact us: Email: support@getdawah.com